Privacy Policy

1. Who we are and when this policy applies

SerpNexa operates from Pakistan and provides SEO, web development, e-commerce, digital marketing, creative and branding, and CRM and automation services.

This policy applies to personal information handled through serpnexa.com and ordinary business enquiries and communications. If you become a client, project-specific terms or a separate privacy notice may apply to information used for that engagement.

2. Information we collect

We collect information you choose to give us and limited technical information needed to operate and protect the website.

Please do not send passwords, payment-card details, government identification, health information, or other sensitive information through a general website form unless we have agreed a secure method first.

3. How we use information

We use information when reasonably needed to:

• receive, assess, and respond to your enquiry;
• understand your requirements and prepare a proposal or recommendation;
• communicate about requested or agreed services;
• deliver, administer, support, and improve client work;
• operate, troubleshoot, secure, and improve this website;
• prevent spam, fraud, misuse, and security incidents; and
• maintain appropriate business, contractual, accounting, and legal records.

Where a privacy law requires a particular legal basis, we rely on the basis appropriate to the activity, which may include responding to your request before a contract, performing a contract, our legitimate business interests, your consent, or a legal obligation.

4. Website forms and Formspree

Our contact and project-enquiry forms are processed through Formspree. When you submit a form, Formspree receives and processes the information in that form so it can securely deliver the enquiry to SerpNexa and maintain submission records for this purpose.

Formspree operates as a service provider to SerpNexa and handles information under its own terms and privacy practices. We use form-spam controls to help protect the forms from misuse. You can instead contact us directly at info@serpnexa.com if you prefer not to use a form.

The short privacy notice beside each form explains the immediate purpose of the requested information.

5. Cookies, analytics, and technical website data

This site uses hosting, content-management, delivery, and security technology that may use essential technical storage or cookies needed to provide the site, protect it, or remember a necessary setting. These are not used by SerpNexa to build advertising audiences.

As of this policy date, SerpNexa does not intentionally deploy Google Analytics, advertising pixels, retargeting tags, or other optional behaviour-tracking tools on this website. If we introduce non-essential analytics or marketing technology, we will update this policy and provide any consent choice required by applicable law before it is activated.

6. Who receives information

We do not sell personal information. We share it only when reasonably necessary for the purposes above, including with:

• Formspree, which processes website-form submissions;
• Hostinger and delivery infrastructure providers, which host and help deliver the website and may process technical logs;
• contractors or service partners involved in agreed work, subject to appropriate confidentiality expectations;
• professional advisers where needed for legitimate business, legal, or accounting purposes; and
• authorities or other parties where disclosure is required by law or necessary to protect rights, safety, or security.

We may also link to third-party services such as WhatsApp, LinkedIn, Instagram, and X. Those platforms process information under their own policies when you choose to use them.

7. How long we keep information

We keep enquiry information for as long as needed to respond, assess a possible project, and maintain reasonable business records. We then review it and delete or anonymize it when it is no longer needed, unless a longer period is justified for a client relationship, accounting, legal, dispute-resolution, security, or backup purpose.

Information connected to an accepted client project may be retained for the duration of that relationship and afterwards as reasonably needed for the project record, support, and applicable business or legal obligations.

8. Security

We use reasonable technical and organisational measures intended to reduce the risk of unauthorised access, loss, misuse, alteration, or disclosure. No website, transmission, or storage system is completely secure. If you believe information shared with us has been affected by a security issue, contact us promptly.

9. Your choices and privacy rights

Your rights depend on your location and the privacy law that applies. Where applicable, you may ask us to confirm whether we handle your information, provide access, correct it, delete it, restrict or object to processing, or withdraw consent for future processing where consent was used.

To make a request, email info@serpnexa.com. Include enough information for us to understand the request and reasonably verify that the information relates to you. We will handle requests subject to applicable law and any lawful exceptions.

10. Children

SerpNexa is a business-to-business and professional-services website. It is not directed to children, and we do not knowingly seek to collect their personal information through the website. If you believe a child has submitted information, contact us so we can review it.

11. Changes to this policy

We may update this policy when our website, tools, services, or legal requirements change. The latest version will appear on this page with its updated date. Where a material change requires additional notice or consent, we will provide it as required.

12. Contact us

For privacy questions, requests, or concerns, contact: